Let us help!
Have an issue or a question? You might be able to find an answer to your question on Discord.
If not, contact us through the Support Portal and we'll help!
User-to-User
Most issues can be resolved quickly by asking other users. Join our Discord server to chat with other //42 product users.
One-to-One
For issues with your account or purchases, please open a ticket via our support portal. Proof of purchase will be required.
This dashboard will show the release status of //42 products at each distributor. Microsoft is notorious for delays in releases and updates.
Please consider buying direct from us for the best service!
Frequently Asked Questions
How do I install my product or mod into Microsoft Flight Simulator?
Some products include installers while others need to be extracted straight into the sim's Community folder. The location of that folder depends on how you installed the simulator.
Microsoft Store version
%localappdata%\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\Packages\Community
Steam version
%appdata%\Microsoft Flight Simulator\Packages\Community
If you installed the simulator to a custom location, you need to go to that location and look for the Community folder there. For example, if you installed it to D:\Games\MSFS, the Community folder is here: D:\Games\MSFS\Community